Terms of Service
Last updated: July 2026 · Governing law: Republic of Latvia
By using Opsivo, you agree to these Terms. Questions? Email azim@theopsivo.com
1. Service Description
Opsivo is a cloud-based operational intelligence platform for industrial SMEs, providing inventory governance, goods receipt and issuance management, QHSE compliance tracking, BOM control, and audit-ready reporting. The platform is provided as a Software-as-a-Service (SaaS) subscription. We target 99% monthly uptime, excluding scheduled maintenance windows (notified at least 48 hours in advance) and events outside our reasonable control.
2. Account Responsibilities
By creating an account, you agree to: • Provide accurate, complete, and current information during registration • Keep your login credentials secure and confidential • Notify us immediately at azim@theopsivo.com if you suspect unauthorised access • Ensure all users on your account comply with these Terms • Not share account credentials between multiple individuals (each user requires their own login) You are responsible for all activity that occurs under your account.
3. Acceptable Use
You may use Opsivo only for lawful business purposes. You must not: • Upload, store, or transmit any unlawful, harmful, or fraudulent content • Attempt to reverse-engineer, decompile, or extract the source code of the platform • Use the platform to infringe any third-party intellectual property rights • Attempt to gain unauthorised access to any part of the platform or its infrastructure • Use automated tools to scrape, crawl, or extract data from the platform without our written consent • Resell or sublicense access to the platform without our written consent We reserve the right to suspend accounts that violate these terms without prior notice.
4. Subscription and Payment
Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Prices are stated in EUR and exclude VAT where applicable. • Free trial: 30 days from account creation, no credit card required • After trial: you must add payment details to continue; failure to do so will pause your account • Billing: charged automatically on the same date each month/year • No refunds: after the 30-day free trial ends, subscription fees are non-refundable • Price changes: we will give 30 days' notice before any price increase takes effect • Taxes: you are responsible for any applicable taxes in your jurisdiction
5. Data Ownership
You own all operational data you enter into Opsivo — inventory records, GRN/GI transactions, QHSE records, BOM data, and all other business data. We do not claim any ownership over your data. We process it solely to provide the service. You may export all your data at any time in CSV or Excel format from within the platform. Upon account termination, your data is retained for 30 days to allow export, then permanently deleted.
6. Intellectual Property
Opsivo SIA owns all intellectual property rights in the platform, including but not limited to: • Platform software, source code, and algorithms • User interface design, graphics, and visual elements • Documentation, help content, and training materials • The Opsivo brand, logo, and trademarks Nothing in these Terms transfers any IP rights to you. You receive a limited, non-exclusive, non-transferable licence to use the platform for your internal business purposes during your subscription period.
7. Confidentiality
Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to third parties without prior written consent. "Confidential information" means any non-public information disclosed by one party to the other, including business data, technical specifications, pricing, and customer information. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
8. Limitation of Liability
To the maximum extent permitted by applicable law: • Opsivo SIA's total liability to you for any claim arising from these Terms or your use of the platform shall not exceed the total subscription fees you paid in the 3 months preceding the claim • We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity • We are not liable for any failure or delay caused by events outside our reasonable control (force majeure) Nothing in these Terms limits liability for fraud, gross negligence, or death/personal injury caused by our negligence.
9. Warranties and Disclaimers
We warrant that: • We have the right to provide the platform under these Terms • We will implement reasonable security measures to protect your data • The platform will perform materially as described in our documentation We disclaim all other warranties to the extent permitted by law. The platform is provided "as is" — we do not warrant that it will be error-free or uninterrupted at all times.
10. Termination
Either party may terminate the subscription with 30 days' written notice. We may terminate immediately if you: • Materially breach these Terms and fail to remedy the breach within 14 days of notice • Become insolvent or enter administration • Use the platform for illegal purposes Upon termination: • Your access to the platform ceases at the end of the notice period • Your data is retained for 30 days for export, then permanently deleted • No refund is due for the remaining subscription period (except where we terminate without cause)
11. Changes to These Terms
We may update these Terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may terminate your subscription before the effective date and receive a pro-rata refund for the unused portion of your current billing period.
12. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Latvia, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the platform shall first be subject to good-faith negotiation between the parties. If not resolved within 30 days, disputes shall be submitted to the courts of competent jurisdiction in Riga, Latvia. Contact for legal notices: azim@theopsivo.com
Questions about these Terms? Email azim@theopsivo.com